Thursday, December 13, 2018

Sharepoint 2016 User profile sync unable to update manager field



I was migrating a User profile from SharePoint 2010 to SharePoint 2013 and then to SharePoint 2016 . During the process of migration I did decide to leave out the sync and social DB , as we wanted the   new social features available in SharePoint 2016 and we decided not having to migrate the social and sync DB from SharePoint 2010 would be a cleaner approach .

As per the Microsoft article I did migrate the User profile DB and the MySite DB through Data base upgrade process. Everything did migrate all fine and I did opt for "Active Directory Import" to configure the new Sync in SharePoint 2016 . I was able to create a custom property to import the "Employee ID " from AD and post completion of Full sync ,I was able to see the Employee ID property in user's profile .

Strangely I noticed that the manager field was not being updated , yes it did have the old values carried over from SharePoint 2010 , but if the manager field was updated in AD , it was not being synced to SharePoint . Did restart the service and triggered full sync of user profile on few occasion , but this did not resolve the issue .

But below steps finally synced the manager field from AD to SharePoint 2016 .


  1. Clicked "Configure Synchronization Settings" in central admin of SharePoint 2016
  2. Since I had configured the "  Active Directory Import " to sync the data from AD , this option was selected .
  3. Select the "Enable External Identity Manager" 
  4. click OK
  5. Now get back to the same screen ""Configure Synchronization Settings"
  6. But this time select the right setting "Use SharePoint Active Directory Import"
  7. Click OK
  8. Trigger the "Full Sync"

This resolved the issue and manager field for all the users were updated .

Note : Manager property should not be configured with any import filed in "Manage User Property" this field has to be kept blank , only then the SharePoint 2016 would sync  the data from AD .

Previously in SharePoint 2010 , you had to map the SharePoint "manager" user property with "manager" field in "Property mapping for synchronization"

6 comments:

  1. Thanks for sharing such great article. It has lot of useful information about SharePoint 2016 keep sharing.

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  2. Thank you for sharing wonderful information with us to get some idea about it.
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  3. This unfortunately is not a quick resolution. You will need to configure a MIM server for this option to work. Do you have a resolution for farms only using AD Import?

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  4. This work for me as well. Great knowledge sharing

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  5. This did it: " Note : Manager property should not be configured with any import filed in "Manage User Property" this field has to be kept blank , only then the SharePoint 2016 would sync the data from AD ."
    Please make in Bold and bigger. Thanks for sharing!!!

    ReplyDelete
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